Should we automate it?
In a world of increasing capability, the conversation must move from "Can we automate it?" to "Should we automate it?".
We should always remain conscious of the human impact of removing people from our daily interactions.
We hear about the ethics of AI frequently, but we also need to consider the ethics of automation more generally. For some people, their only human interaction is with people in shops or on phone lines. When we remove those we remove part of society.
Designing for this next phase takes care so that we can protect the fabric of society hand in hand with efficiency enhancements.
